Refund Policy

RIGHT TO RETURN

At Hunhoney, we want you to love your purchases. If for any reason you are not completely satisfied, you have the legal right to return any item purchased online within 14 calendar days of receipt.

Once you notify us of your intention to return, you will have a further 14 days to send the item back.

Return Conditions

To enable us to process your return, please ensure that:

  • Items are returned unused, in perfect condition and in their original packaging, including tags, accessories and manuals where applicable.
  • Products showing signs of wear, washing, damage or alteration will not be accepted.

Items that cannot be returned:

  • Lingerie, underwear and swimwear.
  • Personalised or made-to-measure products.
  • Gift cards and digital downloads.

Faulty or incorrect items 

If you have received a faulty, damaged or incorrect item, please contact our Customer Service team immediately. In such cases, Hunhoney may offer:

  • A replacement product, or
  • A full refund.

Return costs

  • For returns due to change of mind or incorrect sizing, the cost of return shipping will be the responsibility of the customer, unless otherwise stated in specific promotions or campaigns.
  • For returns of faulty or incorrect products, Hunhoney will cover all return shipping costs.

Refunds

  • Once we have received and inspected the returned item, your refund will be processed within 14 days.
  • The refund will be made to the same payment method used for the purchase.
  • The refund will include the cost of the product and the standard delivery fee paid with the original order (where applicable). Additional express or premium shipping fees are non-refundable.

How to request a return

  1. Email contact@hunhoney.co.uk with your order number, the item you wish to return, and the reason.
  2. Wait for instructions from our team before sending the item back.
  3. Pack the item in its original packaging and return it to the address provided by Hunhoney.
  4. Once received, we will confirm the processing of your return by email.

Order cancellation

You may cancel your order within 14 calendar days of purchase, provided that the item has not yet been dispatched.

If the order has already been shipped, you will need to follow the return process after receipt.

 This Refund Policy is aligned with UK consumer law and ensures that all Hunhoney customers can shop with confidence.